Refund and Returns Policy

Effective Date: September 15, 2025

1. Return Eligibility

You may request a return within 30 days of receiving your order if all the following conditions are met:

• The item is unused, in its original condition and packaging.

• You have a receipt or proof of purchase.

• The item is not listed as a non-returnable item (see Section 5).

2. Return Process

To request a return:

1. Email us at 📧 contact@pureluis.com with your order number and the reason for your return.

2. We will respond with detailed return instructions and the return shipping address.

3. Please ship the item within 7 days after receiving our return approval.

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged item).

3. Refund Policy

• After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.

4. Exchanges

We only offer exchanges for items that are defective or damaged.
Please contact us in advance to request an exchange.

5. Non-Returnable Items

The following items are non-returnable:

• Gift cards

• Downloadable software or digital products

• Personal care items (e.g., cosmetics, underwear)

• Final sale or clearance items marked as “non-returnable”

6. Delayed or Missing Refunds

If you haven’t received your refund yet:

• Double-check your bank account or credit card statement.

• Contact your bank or credit card provider, as it may take time before your refund is officially posted.

• If you’ve done the above and still haven’t received your refund, please contact us using the information below.

7. Contact Information

📧 Email: contact@pureluis.com
📞 Phone: 260 3702 8526
🏠 Address: 79 York Road